top of page

Please read these Terms and Conditions before booking a Coaching Session and please don’t hesitate to contact me with any questions.

Terms of Coaching:

I invite you to think of Coaching as a process, many people create change for themselves in a short time. However, to refine and sustain the change can take several months. Although not binding, I would ask that you expect our coaching relationship to take a minimum of 5 weekly sessions.

Bookings:

All bookings will start with an initial consultation discovery call.

Initial Consultation:

The initial consultation is important to the process for reasons such as;

  • Provide you with the opportunity to meet me on Zoom and understand more about the process

  • Give you the opportunity to ask me any questions

  • Discuss what your hopes and ambitions are for working with a Life Coach

  • Check I am the right coach for you

Bookings:

Bookings are secured directly through the website discoveringmumcoaching.com. You will receive an email confirmation of your booking with your chosen date and time.

Sessions can be booked at a pace of your choosing, however, I would recommend one every one to two weeks.

Changes:

If you need to reschedule our appointment, please give me 24 hours notice. If you do not show up for your scheduled appointment, and provide no notice, we will not be able to make up that time. If I need to reschedule, I will give you 24 hours notice, barring an emergency or unexpected illness.

Between Calls:

Email me anytime at discoveringmumcoaching@gmail.com, or text me on 07775740448 to reach me with ideas, problems, question etc.

Fees and Payment Methods:

Prices can vary dependant on booking type, course type etc. so please see the booking page on the website for more details.

Payment is required at the point of booking in order to secure your appointment. Payment can be made online via card or via PayPal.

Payment plans are not available.

There is no commitment beyond month to month, unless pre-booked in advance. However, if you wish to end our coaching relationship, please allow two weeks notice.

Requests for me to process refunds will be done in line with the Terms and Conditions and will be minus the booking fee – irrespective of the value of the refund.

Arriving Late for a Session

I will remain in your unique Zoom link meeting for the allotted session time, so late is better than not at all. Session times are fixed so late arrivals (and missed sessions) will end at the allotted time. Refunds will not be given. Please also advise me as soon as possible if you are running late.

Fee Increases:

Fees can be subject to increase at any time, however, suitable advanced noticed will be provided and any existing customers already on plans will remain on their current rate whilst they continue to book regular sessions and will only stop when they have not booked for one month or longer.        

Confidentiality:

Disclosure of all information, emails and communications during our coaching and consultations will remain confidential. All emails and sessions notes will be kept on record.

My contact with you:

I will not contact you to ask how you are or how your coaching is progressing unless you specifically ask for support from me in the form of accountability coaching as part of your plan. This contact will be requested by yourself and specifically discussed and factored into your coaching plan.  

Standards of Behaviour:

I adhere to best practices at all times and respect for the client and for the coach must be maintained at all times.

In return, you undertake not to harm yourself, me, or another person, or any property belonging to either me or another person and understand that if I am concerned that this has or may happen I will speak to you in the first instance and where necessary, contact the appropriate authorities.

I reserve the right to end a session and refuse further sessions if I believe you are under the influence of alcohol or recreational drugs, with the exception of medically prescribed drugs from your doctor.

I require appropriate and lawful behaviour during all sessions, paid or unpaid, and all communications. Unlawful behaviour and actions will be reported to the police.  

bottom of page